Kickstart your career in Customer Journey Management at ABN AMRO!
Are you a student eager to gain hands‑on experience within a large financial organisation and interested in customer experience, process improvement and change management? This is your chance.
As a Customer Journey Management (CJM) Programme Intern, you will play an active role in shaping and strengthening how ABN AMRO designs, manages and improves its customer journeys. You will support a bank‑wide programme that brings structure to change, communication, training and documentation. Working closely with senior stakeholders, you’ll help translate strategy into practical, tangible outcomes that make a real impact across the organisation.
In this hands‑on internship, you support the redesign and operationalisation of the Customer Journey Management capability across the bank. You may also contribute to Business Process Management (BPM) initiatives with similar responsibilities.
Your activities include:
Overall, your role focuses on creating, documenting, coordinating, baselining and enabling structured change at enterprise level.
You will work in a complex, regulated banking environment, within teams across I&T, BPM and CX. The role requires independence, structure and strong attention to detail, while maintaining close alignment with senior stakeholders and programme leads.
Apply now by sending your CV and cover letter in English. Looking forward to hearing from you!
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