We have an open role for a Support Specialist - if you want to learn about ecommerce and develop your skills in Technical Support, we’re looking for you. In this entry level position, you’ll be joining the ChannelEngine Support team, who is responsible for identifying, understanding, and solving customer queries.
What will you do as a Support Specialist?
In this role, you’ll respond to both inbound phone calls and tickets from our customers. Being part of the Support team, you’ll ensure our customers receive great service during the process. You’ll work independently on assigned tickets, pick up new tickets, and work closely together with 2nd line Support on complex or high-impact tickets. After you either solve the issue, or forward it to 2nd line support, you’ll keep your customer up to date on the progress.
Working with our customers, you’ll be able to gain a good understanding of customer impact while handling requests, and you’ll learn to ask the right questions for clarity.
You’ll become part of a team that works closely together, loves sharing knowledge and best practices, and has the drive to provide the customers with an exceptional experience together.
What makes you the ideal Support Specialist?
Nice to have (but not essential)
Why you’ll love working here
You’ll be working in an open and collaborative company with +/-200 colleagues of over 30 different nationalitiesYou’ve applied. What’s next?
We want all of our candidates to enjoy a smooth and efficient experience with us, which is why we aim to get back to you regarding your application within 2 business days. The first step is a screening call with a member of the recruitment team. After that, you’ll be meeting with our Support Lead and the Manager of the Support team. This is followed by an assessment. The last step of the process is meeting two senior members of the team. Our interview process tends to take +/-4 weeks to complete
Excessive AI use in CVs and cover letters is discouraged. We’re most interested in hearing your genuine voice and understanding the person behind the application.
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