Front Office Supervisor

Are you organized and ready to lead with Excellence in Hospitality? Join our team in a collaborative and dynamic environment!

MAIN ROLE & RESPONSIBILITIES

• Supervise daily front office operations to ensure exceptional guest experiences and consistent delivery of luxury service standards throughout the guest journey.
• Lead, coach, and support front office team members in collaboration with the Front Office Manager, assisting with training, onboarding, and performance monitoring.
• Oversee check-ins, check-outs, room assignments, reservations, billing, and special guest requests, ensuring accuracy and efficient use of the property management system.
• Handle guest feedback, complaints, and service recovery situations with professionalism and discretion, escalating complex matters when appropriate.
• Ensure compliance with brand standards, operational procedures, and service policies while maintaining strong communication with other departments to support seamless resort operations.

ESSENTIAL SKILLS & REQUIREMENTS

• 2–4 years of Front Office or Guest Services experience in a luxury resort or upscale hotel environment, with previous supervisory or team-lead experience considered an advantage.
• Diploma or degree in Hospitality Management, Tourism, or a related field preferred, combined with strong leadership and interpersonal skills to motivate and guide a diverse team.
• Excellent communication skills in English and Dutch (additional languages a plus), with proven ability to handle guest complaints professionally and apply effective problem-solving.
• Highly organized and detail-oriented, proficient in property management systems, and flexible to work shifts, weekends, and holidays as required in a resort setting.

To apply, please send your resume and cover letter to hr@baoase.com.

Interesse in de functie van Front Office Supervisor bij Baoase Luxury Resort regio Willemstad?

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