Technical Customer Support Specialist

As a Technical Customer Support Specialist, you will deliver high-quality technical support to customers using IDEXX diagnostic solutions, ensuring a seamless experience while troubleshooting hardware and software issues. This role offers the opportunity to work in veterinary diagnostics and make a direct impact on veterinary practices and patient care.

The Customer Support team plays a critical role in supporting IDEXX customers across Europe, building strong relationships and ensuring customers maximize the value of diagnostic solutions.

Why this role matters:

You will be a key contributor to customer success within the Companion Animal Group (CAG), ensuring veterinary professionals can rely on IDEXX technology to deliver critical diagnostics. You will help strengthen customer relationships, support business growth, and ultimately contribute to better outcomes for animals.

In this role:

• You'll provide technical support on diagnostic analyzers and software solutions.
• You'll coordinate installations and troubleshoot hardware and integration issues.
• You'll partner with internal teams to resolve customer challenges efficiently.
• You'll guide customers through troubleshooting and best practices.

What you need to succeed:

• Fluency in Spanish and English. Fluency in an additional language (such as Portuguese, Italian or French) will be an add.
• You've provided exceptional customer support in technical or service environments.
• You collaborate effectively across teams to resolve complex issues.
• You're a proactive problem-solver with strong communication skills.
• You've supported customers in fast-paced, multi-channel environments.
• Strong technical aptitude with hardware, software, or networking exposure.
• Proven experience delivering high-quality customer service.
• Strong communication and interpersonal skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Relevant degree or equivalent experience in a technical or scientific field.

What you can expect from us:

• This is a hybrid role based out of our Hoofddorp location, with a minimum requirement of eight days a month onsite.
• Opportunity for an annual bonus
• On the job training & career advancement opportunities.
• Additional benefits including but not limited to volunteer paid days off, bike plan and much more.
• 25 days holidays / year
• Retirement/Pension contribution percentage paid by IDEXX

Why IDEXX:

We’re proud of the work we do, because our work matters. An innovation leader in every industry we serve since 1983, our team members help pet owners worldwide keep their companion animals healthy and happy, ensure safe drinking water for billions, and help farmers protect livestock and poultry from disease.

We have customers in over 175 countries and a collaborative global workforce. Our culture embraces challenges and encourages learning and discovery. At IDEXX, you’ll be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.

If meaningful work and a sense of purpose are at the top of your list, you’ll find it here. Let’s pursue what matters together.

IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.

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