I applied through an employee referral. The process took 4 weeks. I interviewed at Backbase (Boise, ID) in Mar 2022
Interview
Initial with recruiter/head of recruiting. Second with hiring manager. Third with counterpart of hiring manager from another region all relatively normal and as expected.
Final piece of the process is the case study presentation. You'll need to prepare a deck, try and keep it around 25 slides or less and have a panel of people who are playing roles with either the partner or customer. It's intentionally trying to throw you curveballs as it moves along and take you out of your comfort zone. It really comes down to how you think on your feet and handle difficult situations. Tough, but fair.
Interview questions [1]
Question 1
For early interviews, normal questions like why Backbase? Why are you willing to leave your current employer with the success you've had there, etc.
I applied online. The process took 3 weeks. I interviewed at Backbase (Singapore) in Aug 2021
Interview
The process had 5 rounds. First a discussion on role fitment by the recruiter and then with the reporting manager. The next two rounds were with sales and technical leaders to evaluate how well the candidate can work with these teams. Final round was a case presentation to a 4 member panel.
The process was enjoyable and interesting. I received constant inputs from the recruiter on the expectations as well as on feedback after each round.
The panelists were well prepared and were focussed on hiring a candidate who fit the role/culture in the true sense.
For the case round, I received inputs on how to prepare, material to refer to from the company website etc and that helped a lot!
Overall, an amazing experience.
I have accepted the offer and look forward to working with Backbase.
Interview questions [1]
Question 1
1. Background on role/responsibilities handled previously
2. Account management scope handled in previous roles
3. Different between high touch and low touch SaaS.
4. Managed services model and its advantages for traditional banks/FIs
5. Value creation discussions - based on product stack sold
6. Governance models used within product implementation scope
7. Agile practises - what would be the most recommendation duration for a sprint cycle, release timeline etc
8. Infra dependencies for product implementation
9. Case presentation was on project kick off for a client who had recently signed the contract. Role play - candidate was to present as CSM and the audience would represent the senior management of the Bank and a partner for implementation
I applied online. The process took 3 weeks. I interviewed at Backbase (Atlanta, GA) in Jul 2021
Interview
From the start of my interview process with Backbase to receiving my offer my interview experience was top notch. The interview process was outlined from the beginning and clear expectations were set on all the individuals I would be meeting with and that a case study presentation would be expected as my final group panel interview. It gave me the opportunity to lean more about the organization, culture, as well as my future colleagues.
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