CSR applicants have rated the interview process at Concentrix with 2.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 75% positive. This is according to Glassdoor user ratings.
Common stages of the interview process at Concentrix as a CSR according to 4 Glassdoor interviews include:
Background check: 25%
Skills test: 25%
Personality test: 25%
Phone interview: 25%
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The interview process at Concentrix involves an initial HR screening to discuss your background, availability, and communication skills. This is followed by one interview round with a hiring manager focusing on role-specific knowledge, problem-solving and customer handling scenarios. There was a short assessment or skills test.
The interview process was done and they were kind and clear. I felt like a person throughout the process, unlike other call centers that treat you like cattle. Overall I was satisfied with the interviewing process.
I applied online. I interviewed at Concentrix (Toronto, ON) in Feb 2026
Interview
First, it was choosing some options about personality. Like working in teams, helping each other. No answer is wrong. The self assessment is AI based and its very strict . It fails even if you are very fluent in English and grammar.
Interview questions [1]
Question 1
Repeat what you hear in the audio, typing test. just read the sentence you are seeing. Listen to a call and choose the option. what was the customer asking for?