Concentrix Customer Service CSR interview questions

Standard customer service questions, and then some questions around previous experience and transferrable skills it's what you would expect for a customer care call centre position. Depending on what role you apply for they may do a practice call to check your skills and perhaps a tech fluency test but nothing too stressful

In the interview, they asked a lot of open ended questions, to get you to throughoughly describe how have solved problems by yourself in the past, worked well as a team, deescalated, etc