Concentrix Customer Service CSR interview questions
based on 1K ratings - Updated Jun 22, 2026
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64%
Applied online
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Concentrix interviews FAQs
Customer Service CSR applicants have rated the interview process at Concentrix with 2.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 75% positive. This is according to Glassdoor user ratings.
Common stages of the interview process at Concentrix as a Customer Service CSR according to 4 Glassdoor interviews include:
Skills test: 25%
Phone interview: 25%
Personality test: 25%
Background check: 25%
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Full interview in English they ask basic questions about KPIs and empathy and role play scenario where the act as customer and they ask how you would handle them and how to be empathetic
I applied online. I interviewed at Concentrix (Portugal) in Nov 2024
Interview
It was smooth conducted, just the SVAR test is the hard part, I was not prepared for that. it's a long test with 40 question to test your english in many ways.
I applied through a staffing agency. I interviewed at Concentrix (Gurgaon, Haryana) in Jan 2026
Interview
I answered everything correctly and interview went really well but still i was rejected. They were looking impressed during the interview but still there was disappointing response from them. I was certain that i will get into.
Interview questions [1]
Question 1
They asked me if children should be given cellphone.