Concentrix Customer Service Representative interview questions
based on 1K ratings - Updated Jul 5, 2026
Easyinterview difficulty
Very positiveinterview experience
How others got an interview
65%
Applied online
Applied online
12%
In Person
In Person
10%
Employee Referral
Employee Referral
5%
Recruiter
Recruiter
4%
Staffing Agency
Staffing Agency
3%
Other
Other
2%
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Concentrix interviews FAQs
Customer Service Representative applicants have rated the interview process at Concentrix with 2.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 75% positive. This is according to Glassdoor user ratings.
Common stages of the interview process at Concentrix as a Customer Service Representative according to 4 Glassdoor interviews include:
Phone interview: 25%
Skills test: 25%
Background check: 25%
Personality test: 25%
Here are the most commonly searched roles for interview reports -
Foi realizado através de duas etapas. Etapa de testes de raciocínio lógico, português e email. Na mesma semana foi feita a entrevista online com duas recrutadoras. Entrevista bem objetiva e direta.
Interview questions [1]
Question 1
O que você considera como um atendimento excelente?
I applied through a recruiter. I interviewed at Concentrix
Interview
First, a few weeks prior, I received a phone call from a recruiter inviting me to come in for an initial interview. When I got there, there were people coming and going. First-round was a group interview--mainly talking about yourself. I believe they just test how well you can converse in the English language. 2nd-round if you pass, you would have gotten a first congratulation letter saying you qualified for the next round. This is when the interviewer showed a picture and I am supposed to explain what I see in the picture. Again, this is a group interview. If you pass this round, again, you would have gotten a letter saying you passed this round. Third-round was a technical computer test, this is just to know how well you know basic computer skills. The fourth round was a one on one interview. I was asked about why I left the company and what I expect with this company. The interviewer said they need a few days to decide and asked me to come back the following week. I came back and got an offer and the same day was a contract-signing.
Interview questions [1]
Question 1
First round: Tell me something about yourself.
Second round: Tell me something about this picture.
Third round: Computer testing
Fourth round: Why did you leave your old company