Customer Service Representative (CSR) applicants have rated the interview process at Concentrix with 2.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 75% positive. This is according to Glassdoor user ratings.
Common stages of the interview process at Concentrix as a Customer Service Representative (CSR) according to 4 Glassdoor interviews include:
Phone interview: 25%
Skills test: 25%
Background check: 25%
Personality test: 25%
Here are the most commonly searched roles for interview reports -
I had a group interview. We all applied for positions for the same project, but we had different languages(markets), some were there for customer support others for QA. We were about 10 around a table, and we were interviewed by the responsable of the launching project and someone from HR.
We played a role game, 1 being a customer and 1 a CSR.
Then we were separated by languages. And we were asked to briefly present ourselves in our language. For them to check our language and accent.
The interview felt not very difficult if you have some experience as a CSR and was able to speak a decent English or Spanish. Because the internal language was either English or Spanish.
Interview questions [1]
Question 1
Pretend to answer the phone without knowing nothing about the processes of this fictive company.
Was easy, the acquisition teams will guide you through everything. You need to be there early, so that you can be done earlier, and if you fail your final interview you can be interviewed again for a different acount
I applied online. I interviewed at Concentrix (Bengaluru) in Jul 2026
Interview
Going through resume and knowledge check about windows and adobe. Show know how to pitch in sales. Should know the technical parts of windows and Mac in order to clear the ops round
It was okay. Got a phone call then got invited to do an English language assessment then an interview . It was easy. You get the usual questions in any customer service interview
Interview questions [1]
Question 1
Tell me about yourself and What are your strengths