Concentrix Customer Service Representative (CSR) interview questions
based on 1K ratings - Updated Jun 28, 2026
Easyinterview difficulty
Very positiveinterview experience
How others got an interview
64%
Applied online
Applied online
12%
In Person
In Person
10%
Employee Referral
Employee Referral
5%
Recruiter
Recruiter
4%
Staffing Agency
Staffing Agency
3%
Other
Other
2%
Campus Recruiting
Campus Recruiting
Interview search
1,026 interviews
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Concentrix interviews FAQs
Customer Service Representative (CSR) applicants have rated the interview process at Concentrix with 2.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 75% positive. This is according to Glassdoor user ratings.
Common stages of the interview process at Concentrix as a Customer Service Representative (CSR) according to 4 Glassdoor interviews include:
Skills test: 25%
Phone interview: 25%
Background check: 25%
Personality test: 25%
Here are the most commonly searched roles for interview reports -
Video call not very long, not a lot of questions. Run internet test. If there is a recruiter it helps to make the process of getting the interview faster. Then you get a hire date which will be the next class training start day
I applied online. I interviewed at Concentrix (Manilla, ) in Nov 2021
Interview
It was quick. It's my second interview experience. I prepared a lot and the interview is just casual. It just one question with lots of additional question after the answer
I applied through a staffing agency. The process took 1 day. I interviewed at Concentrix in Apr 2022
Interview
There are sets of assessments that you need to pass. Once you fail any of them, they will advise you to go home because you can no longer proceed with them. Even tenured csr failed the assessment.