Concentrix Customer Service Representative (CSR) interview questions
based on 1K ratings - Updated Jun 22, 2026
Easyinterview difficulty
Very positiveinterview experience
How others got an interview
64%
Applied online
Applied online
12%
In Person
In Person
10%
Employee Referral
Employee Referral
5%
Recruiter
Recruiter
4%
Staffing Agency
Staffing Agency
3%
Other
Other
2%
Campus Recruiting
Campus Recruiting
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Concentrix interviews FAQs
Customer Service Representative (CSR) applicants have rated the interview process at Concentrix with 2.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 75% positive. This is according to Glassdoor user ratings.
Common stages of the interview process at Concentrix as a Customer Service Representative (CSR) according to 4 Glassdoor interviews include:
Phone interview: 25%
Personality test: 25%
Skills test: 25%
Background check: 25%
Here are the most commonly searched roles for interview reports -
Very easy process. Standard and structured. Telephone interview, special assessment, they check to make sure you can work from home sufficiently, 10mpbs, depends on where you live and your account. then onboarding
Interview questions [1]
Question 1
What were the responsibilities in your previous role?
I applied online. I interviewed at Concentrix in Oct 2020
Interview
During this time they have been using ng online/on-call interview for safety and convenience for both applicant and interviewer. First they'll call for initial interview then will proceed to online/virtual interview and exam using a website and a phone application then if passed you will be able to finally proceed to final online interview which will determine if you'll get the job.
Interview questions [1]
Question 1
Give an example of a time where you had to make a hard decision in your life.