Concentrix Customer Service Representative (CSR) interview questions
based on 1K ratings - Updated Jun 22, 2026
Easyinterview difficulty
Very positiveinterview experience
How others got an interview
64%
Applied online
Applied online
12%
In Person
In Person
10%
Employee Referral
Employee Referral
5%
Recruiter
Recruiter
4%
Staffing Agency
Staffing Agency
3%
Other
Other
2%
Campus Recruiting
Campus Recruiting
Interview search
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Concentrix interviews FAQs
Customer Service Representative (CSR) applicants have rated the interview process at Concentrix with 2.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 75% positive. This is according to Glassdoor user ratings.
Common stages of the interview process at Concentrix as a Customer Service Representative (CSR) according to 4 Glassdoor interviews include:
Skills test: 25%
Personality test: 25%
Phone interview: 25%
Background check: 25%
Here are the most commonly searched roles for interview reports -
The interview took the almost whole day. I had all the interviews and assessments on that day. Smooth and not so difficult. Interviewers seem nice and easy to talk to.
I was interview via phone call because of the complications of the pandemic. I think the said interview went well hoping that I’ll be able to work with them for I am currently residing in Manila with such uncertainty if I could land a job.
Interview questions [1]
Question 1
If I am willing to work in a shifting schedules and such questions about my past experiences.
I applied online. The process took 3 weeks. I interviewed at Concentrix (Calgary, AB) in Jul 2020
Interview
About 4 stages. Everything happened online.
First create an account on their site, upload a resume and then wait.
1st stage- Questionaire, 2nd stage- Technology test; 3rd stage- Typing test and virtual interview; Final stage- Offer and acceptance