Concentrix Customer Service Representative (CSR) interview questions
based on 1K ratings - Updated Jun 16, 2026
Easyinterview difficulty
Very positiveinterview experience
How others got an interview
65%
Applied online
Applied online
12%
In Person
In Person
10%
Employee Referral
Employee Referral
5%
Recruiter
Recruiter
4%
Staffing Agency
Staffing Agency
3%
Other
Other
2%
Campus Recruiting
Campus Recruiting
Interview search
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Concentrix interviews FAQs
Customer Service Representative (CSR) applicants have rated the interview process at Concentrix with 2.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 75% positive. This is according to Glassdoor user ratings.
Common stages of the interview process at Concentrix as a Customer Service Representative (CSR) according to 4 Glassdoor interviews include:
Skills test: 25%
Background check: 25%
Personality test: 25%
Phone interview: 25%
Here are the most commonly searched roles for interview reports -
The interview process was extremely easy. The recruiter explained an outline of the role and advised the next steps needed to formally accept the position, Overall the interview was more of an informal offer session.
Interview questions [1]
Question 1
How much experience do you have with customer service?
I applied online. The process took 1 week. I interviewed at Concentrix (Brisbane) in Jan 2022
Interview
I had good experience with comfortable questions which could easily able to tell about. I did not felt nervous while giving interview as interviewee was very friendly and calm. I was my best interview ever.
Interview questions [1]
Question 1
What was the difficult time in your previous work and how did you handle it?
I applied online. I interviewed at Concentrix (Cardiff university Queens Buildings, Wales) in Apr 2020
Interview
Never paid on time or correctly. Managers taking drugs on the floor. More of a party seen. Overall all it’s alright not the greatest as the pas is low. No one took it seriously. However you can come in anytime you want since no one checks.