Concentrix Customer Service Representative (CSR) interview questions
based on 1K ratings - Updated Jun 22, 2026
Easyinterview difficulty
Very positiveinterview experience
How others got an interview
64%
Applied online
Applied online
12%
In Person
In Person
10%
Employee Referral
Employee Referral
5%
Recruiter
Recruiter
4%
Staffing Agency
Staffing Agency
3%
Other
Other
2%
Campus Recruiting
Campus Recruiting
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Concentrix interviews FAQs
Customer Service Representative (CSR) applicants have rated the interview process at Concentrix with 2.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 75% positive. This is according to Glassdoor user ratings.
Common stages of the interview process at Concentrix as a Customer Service Representative (CSR) according to 4 Glassdoor interviews include:
Personality test: 25%
Background check: 25%
Skills test: 25%
Phone interview: 25%
Here are the most commonly searched roles for interview reports -
friendly and accomodating. they were very open with information. can't still understand why I did not get an offer. I would still love to work with them though. I guess there are some reasons they do not wish to disclose.
I interviewed at Concentrix (Quezon City, National Capital Region)
Interview
The interview process was quite easy in my opinion. Most of the questions asked were just about myself and at one point, they did ask me what I would do in a certain situation during a call.
I applied online. The process took 1 week. I interviewed at Concentrix (Barcelona) in Oct 2020
Interview
2 interviews, first with the recruiter, second with the team lead .
First interview is general information on the position.
Second interview : This interview will focus on "on the job" capability and will include both behavioral and situational questions.
Interview questions [1]
Question 1
Talking about your previous work experience.
Talking about the project and knowledge on the company.
Written test with scenarios of cases.