Concentrix Customer Service (CSR) interview questions
based on 1K ratings - Updated Jul 3, 2026
Easyinterview difficulty
Very positiveinterview experience
How others got an interview
65%
Applied online
Applied online
12%
In Person
In Person
10%
Employee Referral
Employee Referral
5%
Recruiter
Recruiter
4%
Staffing Agency
Staffing Agency
3%
Other
Other
2%
Campus Recruiting
Campus Recruiting
Interview search
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Concentrix interviews FAQs
Customer Service (CSR) applicants have rated the interview process at Concentrix with 2.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 75% positive. This is according to Glassdoor user ratings.
Common stages of the interview process at Concentrix as a Customer Service (CSR) according to 4 Glassdoor interviews include:
Skills test: 25%
Phone interview: 25%
Personality test: 25%
Background check: 25%
Here are the most commonly searched roles for interview reports -
The process was online. It was quite slow since I need to follow up the results through email. I finished my final interview yet someone from the company called me and said that I am not yet finished with my final interview. The staff said someone will call me yet no one did.
I applied through a recruiter. I interviewed at Concentrix (Caïro, )
Interview
They have very clear requirements, and they were very professional and understanding. It was a quick phone call that conveyed all the needed information. The only problem was I had not yet received my diploma therefore I could not get the job but other than that the interview went great
I applied in-person. The process took 1 day. I interviewed at Concentrix (Mandaluyong City) in Aug 2023
Interview
Very fast and organized process but you have to arrive early from 10am-1am because they have 8pm cutoff. The interview is simple if you know English very well. Never mention that you are graduating or a senior high student. Just say you are a senior high graduate, or college graduate and never say you have future plans to study again.
Interview questions [1]
Question 1
Tell me about yourself. Some real-life scenarios handling a customer. What will you do if you witness someone at the company doing something illegal? What do you know about BPO? What do you know about Customer Service Representatives?