I applied online. I interviewed at Concentrix in May 2024
Interview
I applied for the role and got an invitation to watch a new candidate video then some days got a CASI assessment to complete and also a computer hardware test if everything was working well or not and after that I received a video interview to complete the role.
Interview questions [1]
Question 1
Explain how the customer was so frustrated because of not getting a response on time and how you handled that situation.
I applied online. I interviewed at Concentrix (Toronto, ON) in Apr 2024
Interview
Loooonnngg, almost two months. They have drag the process as I missed the training and had to wait for a new one. In between waiting, they send various assessments and tests.
I applied online. The process took 2 days. I interviewed at Concentrix (Manilla, ) in Jan 2021
Interview
It begins with an initial screening, where candidates may be assessed based on their resume and basic communication skills. Successful candidates then proceed to a series of interviews that may include both HR and technical interviews. The technical interview assesses the candidate's knowledge of relevant technologies and problem-solving abilities. Candidates may also be required to undergo assessments or tests related to technical support scenarios. Finally, successful candidates may be invited for a final interview or an offer discussion, where they can discuss compensation and other details before joining the company.
Interview questions [1]
Question 1
How would you handle a situation where a customer is frustrated and upset due to a technical issue?