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      Elsevier

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      Customer Success Go-To-Market Manager Interview

      Feb 18, 2026
      Anonymous Interview Candidate
      No offer
      Negative experience
      Average interview

      Application

      I applied online. I interviewed at Elsevier

      Interview

      Applied to this position in November, contacted by the recruiter a month later and was quickly moved along in the process by meeting with the hiring manager and subsequently 3 other individuals. After the last interview, recruiter led me on for 5 weeks by saying the team was "still considering it" which was clearly code for they were interviewing other candidates but wanted me as a backup. Ultimately the recruiter stopped responding and in the 6th week after my last interview with a human I received a boilerplate rejection email. In 2026 I'm surprised I received that much.

      Interview questions [1]

      Question 1

      Tell me about a time you faced a challenging customer.
      Answer question