I applied online. The process took 4 days. I interviewed at Foundever (Las Vegas, NV) in Sep 2016
Interview
Easy application and interview process. Sitel held a hiring event and was hiring people on the spot conditional upon passing a drug screening and background check. I did have to wait about 3 days to hear back after they did their background check and after I took the drug screening test.
Interview questions [1]
Question 1
Tell me about a time when you had a good customer service experience.
I applied online. The process took 5 days. I interviewed at Foundever (Albuquerque, NM)
Interview
Super easy, interviewers are down to earth. They're constantly hiring so its pretty easy to get in. There are about 3 or 4 different campaigns, a major cable company, a major coffee company, a well known footwear company and another that sells electronics.
I applied through an employee referral. The process took 2 weeks. I interviewed at Foundever (Knoxville, TN)
Interview
The interview I thought was great. I applied, received a phone interview the next day, they told me all of these perks of the job. I was set up for a face-to-face two days later. That interview went awesome, she told me all the perks and benefits of my Full-Time position. Come to find out she was actually drunk. She hired me onto the wrong campaign, one that was seasonal with no benefits or chances of a raise. Management refused to do anything to fix it, they didn't even seem the least bit apologetic although they knew the problem.
It's easy to get hired on, but no wonder. Most people do not stay once they get there. The turnover rate is as high as it is for a reason.
Interview questions [1]
Question 1
Describe a time when you had to handle a difficult customer/person.