Foundever Technical Support interview questions

The interview last for 4 hours. First they showed us the whole call center, all the campaigns that SiTEL is working for. Then we had a test that was checking our knowledge about basic technical stuff, I was preparing for it for the past 2 days and I scored 60%. Then we were listening to calls with managers, discussing. After that I had 2:1 interview, one lady was talking with me and the other manager was observing, it went quite well, she was asking me about me to confirm the information, then we had a role play basically focused on customer service and troubleshooting. At the end I had to answer call from 'customer', help them with their broken electrical item. It was quite an intense interview, there was five of us, we had one 20 min break. Although I had terrible headache after, it was a positive experience I'd say, and everyone was so kind and nice.

1st round hr They see for stability in your language. Voice process is hr round Non-voice process they give four scenarios to write a reply mail!! You need to complete the written test for 30 mins. For voice process,you need to talk for atleast 5 mins . Next round is technical questions based on network