IKEA Customer Service Representative interview questions
based on 85 ratings - Updated Apr 16, 2026
Averageinterview difficulty
Very positiveinterview experience
How others got an interview
78%
Applied online
Applied online
9%
In Person
In Person
7%
Employee Referral
Employee Referral
3%
Other
Other
2%
Recruiter
Recruiter
2%
Campus Recruiting
Campus Recruiting
Interview search
85 interviews
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IKEA interviews FAQs
Customer Service Representative applicants have rated the interview process at IKEA with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 48.1% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 30 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at IKEA overall takes an average of 33 days.
Common stages of the interview process at IKEA as a Customer Service Representative according to 2 Glassdoor interviews include:
Background check: 33%
One on one interview: 33%
Phone interview: 33%
Here are the most commonly searched roles for interview reports -
It was a friendly conversation with the HR staff. They are nice and patient to let you explain your working experiences and personality. I fell comfortable during the interview and waiting for their feedback
The process took 4 weeks. I interviewed at IKEA (Groningen) in Sep 2022
Interview
Easy and lightweight. The procedure included an initial phone call which was followed by an in-person interview with one of the hiring managers. It was not a tedious task and it went by very quickly.
I applied online. The process took 5 days. I interviewed at IKEA in May 2024
Interview
Most excellent, Call setup for intial interview to and gave a good desription of the role, what the daily requirements are, and was upfront about hours, pay and benefits. (required by gla55d00r to write at least 3_0 wordz.)
Interview questions [1]
Question 1
Talked about a time I was challenged and how I overcame