IKEA Customer Service Representative interview questions
based on 85 ratings - Updated Apr 16, 2026
Averageinterview difficulty
Very positiveinterview experience
How others got an interview
78%
Applied online
Applied online
9%
In Person
In Person
7%
Employee Referral
Employee Referral
3%
Other
Other
2%
Recruiter
Recruiter
2%
Campus Recruiting
Campus Recruiting
Interview search
85 interviews
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IKEA interviews FAQs
Customer Service Representative applicants have rated the interview process at IKEA with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 48.1% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 30 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at IKEA overall takes an average of 33 days.
Common stages of the interview process at IKEA as a Customer Service Representative according to 2 Glassdoor interviews include:
Background check: 33%
One on one interview: 33%
Phone interview: 33%
Here are the most commonly searched roles for interview reports -
Online interview then in person interview and then after that a final interview with a manager. Easy relaxed environment asking standard customer service experience questions followed up with a few behavioural questions.
Interview questions [1]
Question 1
Tell me alittle bit about yourself? Explain a time you had to deal with a difficult situation and what you did to resolve it
Sumit CV on their career page. Selection process. Invitation to group interview. Group interview includes activities like team building and problem solving. Wait for next interview. After passing you will get a job offer. Job training.
Interview questions [1]
Question 1
Group interview with activies like team building and problem solving.
The interview process was great and the people that interviewed me were very respectful. Asked me a lot of great questions. No trick questions. It felt like a natural conversation that I was having.