IKEA Customer Service Representative (CSR) interview questions
based on 85 ratings - Updated Apr 16, 2026
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78%
Applied online
Applied online
9%
In Person
In Person
7%
Employee Referral
Employee Referral
3%
Other
Other
2%
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Recruiter
2%
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Campus Recruiting
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IKEA interviews FAQs
Customer Service Representative (CSR) applicants have rated the interview process at IKEA with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 48.1% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative (CSR) roles take an average of 30 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at IKEA overall takes an average of 33 days.
Common stages of the interview process at IKEA as a Customer Service Representative (CSR) according to 2 Glassdoor interviews include:
Phone interview: 33%
Background check: 33%
One on one interview: 33%
Here are the most commonly searched roles for interview reports -
Interview had standard questions: “tell me about a time you worked with a difficult customer and how did you resolve it”, “tell me about a time you worked as a team”, and “tell me about a time you were a leader in your last job.”
Interview questions [1]
Question 1
Tell me about a time you dealt with a difficult customer, what did you do?
Very cordial. Just want to check our basic communication skills. Didn’t feel I was giving an interview. It was just a friendly talk between manager and an employee. Interviewer made me to be at ease. No technical questions.
nice
The sponsor has limited time and days for meetings.
Physical space of the café/restaurant is limited and cannot be expanded so the work needs to be done within the provided space.
since the government is monthly changing the protocols, this is a limitation for meetings, calculations of monthly profit and restaurant capacity. the activities are limited to the scope, anything out of scope may affect budget and schedule.