I applied through an employee referral. The process took 3 weeks. I interviewed at Lightspeed in Sep 2020
Interview
Very straightforward interview process with 1 intake interview with HR, another with 2 managers and then a final interview with a director. Each interview was unique and felt more like a casual conversation vs the traditional rapid fire 20 questions scenario. All interviewers were genuinely interested in what I had to say and I felt comfortable at each step. HR representatives were really helpful and were great at co-ordinating next steps and keeping me informed on where I stood in the whole process.
I applied online. The process took 2 weeks. I interviewed at Lightspeed (Parijs) in Jul 2023
Interview
First call with the HR to better understand the position, the company and see if you fit in the position. Second call with the CSM team, we talked about the position and the company, but of course about you, they are trying to better understand who you really are and if there is a good feeling between the team members and you. Third call is with your direct manager (in office or remotely), she/he is looking for your understanding about the position you're applying for.
Hi There,
Thank you for the positive review and for showcasing the steps of the interview process. As a team, we strive to make every step count so both parties can explore the chances to its fullest. We're thrilled to hear you've accepted and are exploring Lightspeed further. Welcome!
- The Lightspeed Talent Acquisition Team
I applied online. The process took 2 weeks. I interviewed at Lightspeed (New York, NY) in Feb 2023
Interview
Seamless Interview process where HR was with me every step of the way. I had an initial HR interview and three follow up interviews with team members. The whole process took about two weeks and was the least stressful interview process I have been apart of.
Interview questions [1]
Question 1
Describe a time where you had to deliver bad news and how did you handle that?
Hi there! Thank you for taking the time to share your experience, we really appreciate it. We’re happy to hear your experience was a positive one and even happier to hear you’ve joined the team. Welcome to Lightspeed!
- The Lightspeed Talent Acquisition Team
I applied in-person. The process took 4 weeks. I interviewed at Lightspeed (Amsterdam) in Feb 2022
Interview
I first had an introduction call with someone from HR to get basic information about the job and Lightspeed. I then had two other interview meetings with employees of the CSM team. The first one to have a more in depth overview of what the role entails. The second one to see if I was the right fit for the role.
Interview questions [1]
Question 1
If a customer is complaining and thinking about cancelling the partnership/subscription, how would you react to let him/her stay?