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      Customer Success Manager Interview

      Feb 16, 2018
      Anonymous employee
      Palo Alto, CA
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through an employee referral. The process took 3 weeks. I interviewed at Navan (Palo Alto, CA) in Jan 2018

      Interview

      Whether or not I received an offer, I would still rate the interview process as highly positive. The recruiter who reached out to me was friendly, transparent and accommodating to my schedule. After a phone screen, I spoke to a member of the team, the hiring manager and eventually an on-site interview with 3 people at their HQ in Palo Alto. While each interviewer had different personas, they were all dynamic and seemed genuinely interested in my background. It also didn't hurt that they were equally passionate about what the company was doing and seemed very optimistic about its future outlook. For my late-morning onsite interview, the recruiter (Benita) was thoughtful enough to provide a small basket of snacks and water upon my arrival. Nice touch! To future interviewees---Do your homework, know your processes. Get to know the space, their business model and the audience who you will be speaking with. And do not underestimate morning rush hour traffic heading south on the Peninsula.

      Interview questions [1]

      Question 1

      Situational questions to test problem solving & thinking on my feet.
      Answer question
      6

      Other Customer Success Manager Interview Reviews for Navan

      Manager, Customer Success Interview

      Jul 17, 2024
      Anonymous Interview Candidate
      No offer
      Negative experience
      Easy interview

      Application

      I applied through a recruiter. I interviewed at Navan

      Interview

      I was invited by an internal recruiter to have a phone screen. At the end of the call, the recruiter said I was "definitely moving on to the next round." I passed on my resume and was told I would hear about next steps in 1-2 business days. Surprise, surprise - I never heard back, even after following up again. This is a tough job market as it is. Please follow up with your candidates. This has left a really bad taste in my mouth when it comes to using Navan as a client in the future.

      Interview questions [1]

      Question 1

      How many people do you currently manage on your customer success team?
      Answer question
      2

      Customer Success Manager Interview

      Jul 31, 2024
      Anonymous Interview Candidate
      Londen, Engeland
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 3 weeks. I interviewed at Navan (Londen, Engeland) in Jun 2024

      Interview

      Internal recruiter screening call first and then two seperate interviews with management. All went well and then I was ghosted no feedback. I saw online that both managers left the company shortly afterwards so maybe they were trying to do me a favour.

      Interview questions [1]

      Question 1

      Describe a difficult work situation and how did you overcome it?
      Answer question

      Customer Success Manager Interview

      Apr 4, 2024
      Anonymous Interview Candidate
      Bengaluru
      Declined offer
      Negative experience
      Average interview

      Application

      I interviewed at Navan (Bengaluru)

      Interview

      Worst company ever! They don’t have a interview process and don’t even know what they want from a candidate. Culture would be even worse internally, don’t go for it! I would recommend to stay away from recruiters since they have absolutely no idea of the job.

      Interview questions [1]

      Question 1

      General nothing specific but please stay away
      Answer question
      1

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