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      Customer Success Manager (CSM) Interview

      May 8, 2024
      Anonymous Interview Candidate
      Salt Lake City, UT

      Other Customer Success Manager (CSM) Interview Reviews for Navan

      Customer Success Manager (CSM) Interview

      Oct 5, 2023
      Anonymous employee
      Palo Alto, CA
      Accepted offer
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 4 weeks. I interviewed at Navan (Salt Lake City, UT)

      Interview

      I went through 4 interviews with various managers before getting totally ghosted. There was a strong impression that the work-life balance would be poor. I got the feeling the expectation was to "live to work" which didn't sit well with me,

      Interview questions [1]

      Question 1

      They will ask you to come in the office and probe quite a bit to get a feel for how dedicated you are to work vs. home.
      Answer question
      2
      Positive experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Navan (Palo Alto, CA) in Oct 2019

      Interview

      Three rounds of interviews with different interviewers all assessing different skill sets. First interview was with recruiter, second was with hiring manager, 3rd round was with 3 different team members.

      Interview questions [1]

      Question 1

      Specific to a customer challenge and how I would handle it
      Answer question