I applied online. The process took 2 weeks. I interviewed at Ritchie Bros. (Burnaby, BC)
Interview
It took approximately 3-4 working days to receive a phone interview request which consisted of very basic questions. A 2-person interview followed approximately 1 week later with typical sales questions.
It’s important to understand the Ritchie Bros. sales philosophy before interviewing. I was told repeatedly that the company values money over building relationships with its customers Ex. I was asked several times (in different ways) if I felt comfortable upselling customers on products they did not need. My values did not align with theirs and I promptly withdrew my application. Something to be aware of.
Interview questions [1]
Question 1
What top 3 traits should an effective salesperson possess?
Thanks for sharing your perspective on your experience. In addition to outstanding customer service, at Ritchie Bros we are committed to a process of continuous improvement in all of our functions and processes. As such we take your feedback very seriously. In the time since your interview we have undergone a major cultural audit to identify the aspects of our organizational culture that we want to improve while building on the aspects that (according to our employees) make us a great place to work and develop. Give us a call. We would welcome the opportunity to re-connect with you and share some of what has led to the best customer retention and staff retention rates in our industry.
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