Starbucks Manager interview questions

I applied on line. Two days later, I received a phone call to schedule a phone interview. Questioning was confusing, not quite sure what the interviewer was asking. When giving answers, they dont seem to take into consideration the industry you had been in previously. Didnt seem to consider qualifications, seemed to be based on whether you had a good rapor....dont know what they were looking for, yet it seems as though they need a better hiring process