Starbucks Store Manager interview questions

The interviewing process is very rigorous, and very specific. Behavioral interviewing is how Starbucks makes the decision to hire or pass on a candidate. Past experience in similar fields is not as important, leadership capability and articulation on experience are key in the interview process. Be concise, be confident, and come prepared.

Had a phone interview than was called to come in for a group interview and a skill check on operating on the floor. I was then called in for a one on one interview and questioned about P & L training and Inventory control. Also was asked about customer service skills and customer retention.