TP Customer Service Specialist interview questions

The first step after walking in was to take a couple of basic competency tests. One was a very VERY basic computer knowledge test and the second was to test how quickly and accurately you can type. After those tests are completed you're given a basic customer service test. If you pass all of those tests you are brought into your first interview. You're asked some basic questions. If they like you, you move on to your second interview where they tell you more about the job and your salary (for me it would have been 13$ an hour plus bonuses) Overall it was a very pleasant experience. If you don't answer questions correctly they teach you what you did wrong, and how to answer correctly. The people were very friendly. The only bad thing was during my second interview. The interviewer stopped mid-sentence to answer a personal call, proceeded to speak on the phone for 3-4 minutes and then dove right back into the interview without apologizing at all.

I had a 2 part interview. I knew that one project position paid more than others offer at the company so I went for the money. The first part of my interview was with a woman for 2 hours. For some reason, she kept trying to get me to apply for a lesser paying project position with I knew for a fact they were vigorously hiring for the one i was gunning for. Weird. I really had to sell myself like never before in order to get to round 2. After wearing her down for 2 about 2 hours, she finally gives in and calls in the project manager to interview me. Round 2 lasted no more than 10 minutes. No exaggeration. At the end, I filled out payroll info and was informed that as long as my background check comes back clean, I'll be able to start at the end of the month.