I would say that the team is rather slow to respond, there was a single in person interview that led straight to training where more questions were asked. No previous exp needed.
Every THD interview will have some form of structured behavioral questions. Utilizes korn ferry competencies and THD values as themes. Give plenty of detail and be clear on specific examples vs generalities. STAR method.
First step was an online application through their careers site. After a few days, I received a call from HR to schedule a phone screening. The phone interview covered basic questions about availability, previous experience, and customer service scenarios.
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