"If a customer called in about a previous advisor not giving the correct expectations, causing the customer to waste time and money, how would you de-escalate the situation?"
Applecare Interview Questions
352 applecare interview questions shared by candidates
What would you do if a customer called and said they were having trouble with an IMAP server?
What is something you had a hard time trying to resolve but later fixed after realizing your mistake?
"I just left the Apple Store with a new phone and the salesperson assured me my info from my other phone would be on here and its not. I want to speak to a manager right now to resolve this issue"
Describe a time when you faced a challenging situation?
What was Your last job ?
why would you be a good fit for the position?
A customer calls in and can't send email. What steps do you take to walk them through the process of fixing the problem? The unexpected one was "Define empathy."
Questions were relatively straight forward for a technical position. Apple truly believes in hiring outgoing personable people and teaching (or pretending to teach) them the troubleshooting skills. Example question: Your Mom calls you and says she can't print anything, what are the first 3 things you tell her to do? Example question: Pretend I'm a 7 year old and explain what a wireless router does to me Example question: What is Bluetooth? Example question: Tell me about a time you had to solve a unexpected problem quickly
Given a scenario of helping someone and they lost all their photos how do you respond and acknowledge this?
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