Name a time that you had to participate as a team to solve a complex problem, what was the problem, what were the steps that you took to solve it? How long did it take you? Were you an active contributor? What did you contribute? Was the problem resolved?
Tell me a time when a colleague/friend put you in a difficult position, what happened and how did you deal with it
Was I familiar with workers' compensation claims?
Be ready to answer UM questions.
Having no claims experience, I was asked to elaborate on my customer service skills and ability to quickly get up to speed with state regulations
They were very concerned about how I managed time and what I would do if I was overworked as they stated that they were extremely busy and admitted they had a high turnover rate
Do you prefer to work independently or with a group?
Tell me about yourself. What type of customer service experience do you have?
What is your investigative process like in claims
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