Difference between sales and advice?
Client Advisor Interview Questions
1,393 client advisor interview questions shared by candidates
This role requires some sales. How comfortable are you with that and what experience do you have? What sets you apart from other applicants? If you had a very angry client who is upset over fees, how would you handle the situation? Give us an example of a time when you changed a clients mind from a negative experience to a positive one.
Describe your current role and how it may transfer to the Client Adviser role.
Name an instance when you had helped a colleague to help improve customer service.
Tell us about a time you had a conflict with a coworker and how you handled the situation.
sell me a pen or sell me any abc product. Role play
What is a great/ exceptional customer experience?
Tell us about yourself. Why RBC? The time when you had to deal with a difficult customer? Strengths and weaknesses.
1) Someone comes into the branch to open an account how would you handle this situation? Please present in role-play manner. 2) A student has come in and wants a credit card for student. How would you handle this situation and what sort of questions would you ask? 3) Tell us about the different types of credit card RBC has to offer its clients. 4) Someone has come into the branch to deposit a cheque, but you must put a hold on it. How would you handle in situation? Answer in role-play form. 5) How would you have someone who an existing account or credit card to upgrade to another offer available to them?
Why RBC
Viewing 1091 - 1100 interview questions