They explained what the job description was... which was on their website.
Customer Advocate Interview Questions
2,080 customer advocate interview questions shared by candidates
The asked me about who I was as an individual and how I can add to their team
How many years of customer service experience do you have?
What is drupal?
They focus a lot on your personal background and how do you react to specific daily situations; they look to understand your genuine way to behave as a professional so you will connect with the company culture and other team members, and they try to make sure that you will be happy on the position offered.
How I react or work through tense situations
What does excellent customer service look like to you.
What do you like to do for fun?
Basically, the want to get to know you better. It is not the typical structured interview process. Just have fun and go with it and you will be fine.
Tell us about yourself!
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