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Customer Support Associate Interview Questions

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762 customer support associate interview questions shared by candidates

These are the 5 questions for the interview powered by Hirevue - Tell me about a time where you've gone above and beyond what's expected of you? What was the situation? What actions did you take and why? - I'd like to know about a time that you made a mistake. What happened? Why? And how did you fix things? - Tell me about a time where you received negative feedback. What happened? How did it make you feel? What did you learn from the situation? -Is there anything else that you'd like to tell us about yourself or anything that you may have missed in your previous answers? - Describe a situation where you've decided to step in and help where it wasn't your responsibility to do so. In the final interview, be ready to face questions that require some thinking on your feet. - what makes you the best fit for the role? - tell me a time you had to deliver a difficult feedback. - tell me to you, what makes an excellent customer service?
avatar

Customer Support Associate

Interviewed at Wise

3.6★
Jun 2, 2021

These are the 5 questions for the interview powered by Hirevue - Tell me about a time where you've gone above and beyond what's expected of you? What was the situation? What actions did you take and why? - I'd like to know about a time that you made a mistake. What happened? Why? And how did you fix things? - Tell me about a time where you received negative feedback. What happened? How did it make you feel? What did you learn from the situation? -Is there anything else that you'd like to tell us about yourself or anything that you may have missed in your previous answers? - Describe a situation where you've decided to step in and help where it wasn't your responsibility to do so. In the final interview, be ready to face questions that require some thinking on your feet. - what makes you the best fit for the role? - tell me a time you had to deliver a difficult feedback. - tell me to you, what makes an excellent customer service?

These are the 5 questions for the interview powered by Hirevue: 1.Tell me what you know about the Wise mission and also the culture here. Why do they appeal to you? 2.Tell me about a time where you've gone above and beyond what's expected of you? What was the situation? What actions did you take and why? 3.I'd like to know about the time that you made a mistake. What happened? Why? And how did you fix things? 4.Tell me about a time where you received negative feedback. What happened? How did it make you feel? What did you learn from the situation? 5.Is there anything else that you'd like to tell us about yourself or anything that you may have missed in your previous answers?
avatar

Customer Support Associate

Interviewed at Wise

3.6★
Nov 3, 2021

These are the 5 questions for the interview powered by Hirevue: 1.Tell me what you know about the Wise mission and also the culture here. Why do they appeal to you? 2.Tell me about a time where you've gone above and beyond what's expected of you? What was the situation? What actions did you take and why? 3.I'd like to know about the time that you made a mistake. What happened? Why? And how did you fix things? 4.Tell me about a time where you received negative feedback. What happened? How did it make you feel? What did you learn from the situation? 5.Is there anything else that you'd like to tell us about yourself or anything that you may have missed in your previous answers?

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