How do you deal with conflict within a team or with a team member and can you give an example of when you had a conflict?
Customer Support Engineer Interview Questions
1,131 customer support engineer interview questions shared by candidates
Role play: You're a Tech Support Tech answering an inbound question (Support is always to system admins, don't treat the caller like a newbie)
Describe the technical process of how emails work.
Relevant on what is being supported. I would not consider it to be difficult.
General questions about current functions and responsibilities. Some technical questions but I suspect the depth depends on CV.
How did you family get the green cards?
Qual projeto você criou do zero e mais se orgulha?
Describe a situation in where you dealt with a difficult customer?
Very typical questions, such as what are your strengths and weaknesses, describe a time where you have struggled and how you got through it. However, one interviewer was particularly insistent on asking what I would do if I encountered a problem I cannot solve--as in, I literally didn't have the knowledge or tools to solve it. Replied "seek help from others, company and online resources, etc. which I believe is a reasonable answer." But he continued on and asked hypothetical questions such as "what if the person you seek for help couldn't solve it either?" and keeps doing so every time I give an answer.
Tel me about OSPF, what kind of LSA is used in this protocol.
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