Asked to prepare and present a five slide solution to a customer as if I was a WWT engineer.
Customer Support Engineer Interview Questions
1,131 customer support engineer interview questions shared by candidates
Do you have any work experience ? Topic was given to speak.
How will I fix the issue if customer not provided any steps to reproduce the bug?
What is my experience on IT?
What are common tools for troubleshooting website and network issues
Tell me about a time you encountered a difficult situation and how you handled it.
Questions from layer 3 switching, how exactly traceroute works, gave a network scenario and asked questions like what all happens right from switching on the network. And also how to build a strong firewall for that network, firewall types etc (security questions because this team were providing support for Cisco security products). Why is there 'areas' concept in OSPF, why not work without areas? LSA Types? TCP/IP Handshake?
Why do you want to join Cisco ?
Name the TCP/IP Protocol Architecture Model. And which one does DNS use?
SIP session setup/teardown process and messages involved
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