Describe a time you failed and how you learned from that experience
Customer Support Engineer Interview Questions
1,131 customer support engineer interview questions shared by candidates
What is DHCP, What is static/dynamic IP address
About the role they asked me
How do you resolve conflicts while dealing with customers
1. How many new sheets are created daily? (I was allowed to ask the interviewer any questions that I wanted to figure out the answer to this question). 2. I was asked to explain how to use a software that I was familiar with. I explained how to use Dropbox. 3. Pretend that you have to explain what the internet is to your grandmother who has never used it before. 4. Can you write?
What do you think makes a great Support Engineer?
Tell me about yourself/ Introduction
Do you have any coding experience?
Walk me trough troubleshooting a ticket ?
Ask to explain a drawing to the other people
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