Por qué WellHub? Qué experiencias anteriores tuviste en posiciones similares? Cómo te ves de acá a 5 años? Contanos una situación compleja y cómo lograste salir de ella (en términos laborales)
Customer Support Manager Interview Questions
595 customer support manager interview questions shared by candidates
Tell us about a time you faced operational adversity and how did you overcome it?
Give a brief run through of your experience.
The usuals, which are generally the best judge to gauge the dept of a person and understand their skill set. Mine was a functional role so no technical questions (obviously!)
What tools do you use?
Describe how you gain customer trust; how do you handle customer objections or negative feedback
Which weekly measured support metrics are the most important? List the metrics you measure, explain explicitly how you measure each one automatically, and stack rank them in order of importance for delivering higher NPS scores
We run a radically differentiated centralized support organization where every agent supports every product. What do you believe are the top 3 challenges we face? What do you believe are the top 3 advantages that we have? Summarize each challenge and advantage with a clear sentence.
intuitive rather than technical, How would you handle a situation where you have to ramp up a new company? what are the key elements to do so?
He asked me the same questions in the in-person interview that he had asked me in his phone interview. Lots of "How would you handle an upset customer?" type questions, and lots of "Do you have any more questions for me?" over and over again.
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