What experience do you have with awarding or giving recognition to your team?
Customer Support Manager Interview Questions
595 customer support manager interview questions shared by candidates
What constructive feedback have your direct reports offered you?
What do you see as the future of customer support?
Questions around my previous Work Experience, How to handle difficult customers, questions on experience working in a call center, If I was familiar with monitoring phone calls, a lot about customer service role
Very basic questions for a Senior Management role. The kind I would ask for a junior supervisor about how to manage day to day ops, metrics etc. I had the feeling that the job title and salary was high but the responsibility and accountability very low level. This was confirmed by others at Google who also have senior roles but little influence. Whenever I tried to talk about strategy, addressing challenges etc, the interviewers kept taking the conversation back to day to day ops.
Some technical questions about internal operating systems (i'd no experience and stated as such). How did I deal with pressure and conflict? I was asked about my experiences as manager. How did I deal with a difficult situation? Describe what you do in your current position? How does this relate to this new position.
How do you give feedback?
Describe the structure of the company.
describe a difficult project that you had to handle failure at work: what happened and what did you do
Know and understand the Corporate Values before you have that first phone screen. Many companies preach having values, but this one is committed to holding and practicing their values day in and day out. One question I was asked was which of their values was most important to me and why.
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