dsm-firmenich Customer Service Representative (CSR) interview questions

Applied online and a recruiter called about 2 weeks later for initial screening. She asked pretty general questions to gauge my interest and learn about my background. She said they were very motivated to hire and I would hear from a senior recruiter within the next couple days(we've all heard that one before). I sent a polite email about a week later which I thought was appropriate, simply asking if I was still be considered for next steps. Crickets. Waited a few days and forwarded the same email asking if she received it. Crickets. I assume at this point that I'm no longer in the running, but I really would appreciate a firm response and possibly feedback. I'm in sales, I can take it.