Job Fit - so again understanding of the role, why Capital One, what are you looking for in your next role. Competency Based; why and how you came across Capital One/role, examples of customer service/dealing with a problem, relevant skills, team working, time you managed a change in policies, how do you handle feedback. Capital One respond positively when you ask questions and show interest in the company so definitely have some prepared.
What interests you in the position?
Tell me about a time when you faced a difficult situation.
How do you say no to an angry customer
What was your SAT/ACT score?
What was your high school GPA?
What makes you think you can do this job? I've heard "Why do you feel you're qualified for this position", and other questions of the like, in the past, but this was asked with hostility. I was taken aback by the question and was very intimidated.
How did I hear about discover?
Explain a time you handled a complicated situation.
None were difficult. My advice, just prepare for a behavioral style interview.
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