There wasn't one question in particular, but most of the interview questions are extremely customer service based so if you don't have mush experience in that field then you may struggle.
Genius Interview Questions
566 genius interview questions shared by candidates
Why I want to work at genius bar and what makes me stand out
Describe a time where you dealt with a difficult customer. How did you handle the situation and what was the outcome?
How to deal with difficult customer. .
Tell me about a time you had a difficult interaction with a customer and what did you do to resolve it.
Role playing in satisfying customers
they asked me to diagnose product issues which they had set up.
Tell me about a time you had to deliver some bad news
What was a time you gave good customer service?
Name a time where you had a complex issue. How did you handle it
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