Help Desk Associate Interview Questions

3,950 help desk associate interview questions shared by candidates

No difficult or unexpected questions asked. They seem to want alot of questions from you and seems you sould maybe re-asks the same questions for each interview as my answers from the interview before did not get moved up the ladder.
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IT Help Desk

Interviewed at Docusign

3.6
Aug 6, 2012

No difficult or unexpected questions asked. They seem to want alot of questions from you and seems you sould maybe re-asks the same questions for each interview as my answers from the interview before did not get moved up the ladder.

Lots of networking-specific questions, but pretty fundamental in nature. Here are some: How would you determine if a computer was on the network? What utility would show you how long it takes from one internal computer to get to another internal computer? What is DHCP? What’s the difference between a hub and a switch? What is a default gateway? How would you change a local administrator password? What utility would you use to look at Windows logs? Describe the difference between RAM and a hard drive to a non-technical user. A user calls and says that Excel keeps freezing up. Explain how you would troubleshoot.
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Help Desk Associate

Interviewed at Glassdoor

Mar 13, 2014

Lots of networking-specific questions, but pretty fundamental in nature. Here are some: How would you determine if a computer was on the network? What utility would show you how long it takes from one internal computer to get to another internal computer? What is DHCP? What’s the difference between a hub and a switch? What is a default gateway? How would you change a local administrator password? What utility would you use to look at Windows logs? Describe the difference between RAM and a hard drive to a non-technical user. A user calls and says that Excel keeps freezing up. Explain how you would troubleshoot.

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