An end user is having printer problems, can you walk me through the steps on how you would guide them to troubleshoot?
Help Desk It Interview Questions
895 help desk it interview questions shared by candidates
How would you face a difficult customer?
When can you start this job?
Multiple monitors being used but one isn’t working. What do you do?
What experience have you had with customer service/working with customers?
What troubleshooting steps would you take for a printer that is offline.
Why did you quit your last job?
In your view, what does success look like in an IT support role, and what qualities do you think make a team truly effective?
Is it better to assign a printer a static or dynamic IP?
He asked me a lot of technical 'why' questions. Not much about my own qualifications.
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