They asked me technical questions in regards to how I would troubleshoot connection issues. We discussed my past work history and systems used. I am thankful the manager clarified the contract terms - I think it would have been worth the wait, however the lower inital rate ($14/hr) was not sustainable to me.
Tell me about your self.
Do you have experience in this field
How would you handle an escalated IT situation
How to handle angry client? What you think can be improved in traditional customer service?
How do u setup a printer
Can you name a problem in your current work place that you resolved that you think would benefit you in this position.
What is DHCP?
The questions were all basic as to my availability and how comfortible I was with the product I would be doing technical support for.
They were not very hard.
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