Nothing really unexpected. Interestingly the interview transformed into some form of coaching discussion for a reason I learned later. Therefore the interview was probably a bit atypical.
Manager Customer Support Interview Questions
595 manager customer support interview questions shared by candidates
What does good customer service look like?
Behavioural questions about strenghts and weaknesses, attitude in different situations
Why am I interested in a role.
Test di logica vari, comprensione del testo, necessaria comprensione della matematica ad un livello abbastanza basilare
Tell me about a difficult customer and how you handled the situation?
You’ll be asked quite a few of behavioural questions. My advise would be to recall as many situations as you can before taking part in interviews and be ready to talk about examples. Remember to be yourself!
What's your preferred working style (individual or team)?
How would you ensure good customer satisfaction is kept? How would you scale up the team? What's the profile you'd be looking for your team?
Tell me about your work history and changing jobs. How would you think through if I asked you to reduce tickets by 30%.
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