What is the mission statement?
Member Services Representative Interview Questions
741 member services representative interview questions shared by candidates
Why lifetime
(shows a picture of 6 different people) What style of communication do you feel you're most similar to?
Tell me about a time you had a negative customer interaction and what did you do to resolve it?
They mostly ask about values in order to see if you believe what they believe.
Basic regular questions. Where I worked, did I get along with co-workers, why was I off for a period of time.
What skills can you bring to coles and how would you use them in your job
Competence based questions
Questions were pretty basic
2 on 1 interview. At one point, the 2 people interviewing me said they wanted to put me in a typical situation and they would be the Client, I would be the KP MS Rep and need to respond. they basically both started yelling at me at once! then taking turns. They wanted to see how I reacted under pressure, under due-stress ! They tried to push my buttons. They did a good job in this situation of making an example of hostile clients that from time to time come into the offices and complain.
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