Same CSR questions as everywhere else.. name a time something went wrong, how did you handle it.. etc etc.
Operations Agent Representative Interview Questions
9,437 operations agent representative interview questions shared by candidates
Did I ever have to multitask in the workplace? If so, please give an example.
Work Experience
why southwest airline?
Name a time when you were faced with a challenging confrontation by a customer - where were you and how did you resolve the issue?
Why SWA
Why Southwest?
What was your reasoning for leaving a job?
Do I have Airline experience? Do I work well underpressure? Also asked questions about attitude and stamina.
What is one world to describe yourself? What does being on time mean to you? Tell me about a time you had to work together as a team?
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